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Customer service

​If you have any questions or would like to contact us, please refer to the following.

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​If it is outside business hours, we will reply to you later.

Privacy policy

In consideration of the importance of protecting personal information, YMATANESTORE establishes a privacy policy (personal information protection policy) regarding the handling of personal information in the services provided on this website (hereinafter referred to as "the Service").
We will protect personal information by constructing a system for protecting personal information, recognizing the importance of protecting personal information, and making thorough efforts.

Article 1 What is personal information?
1. "Personal information" refers to "personal information" in the Personal Information Protection Act, which is information about living individuals, including name, date of birth, address, telephone number, and contact information included in the information. , Information that can identify a specific individual by other descriptions.
2. "History information and characteristic information" of personal information means information other than "Personal information" defined above, such as services used, products purchased, history of pages and advertisements viewed, search keywords, The date and time of use, usage method, usage environment, postal code and gender, occupation, age, IP address, cookie information, location information, device identification information, etc.

Article 2 acquisition method of personal information
1.This service may ask personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc. when registering for use. .. In addition, transaction records including the user's personal information made between the user and the business partner, and information regarding payment are also the business partners of the Company (including information providers, advertisers, advertisement distribution destinations, etc. Destination”).
2. In this service, regarding the user, the service and software used, the purchased product, the history of pages and advertisements browsed, the search keyword, the date and time of use, the method of use, the usage environment (the relevant terminal when used through a mobile terminal Communication status, including various setting information at the time of use), IP address, cookie information, location information, history information such as individual identification information of terminals, and characteristic information, using the service of our company or partner, or page You will get it when you browse.

Article 3 Purpose of acquiring and using personal information The purpose of acquiring and using personal information in this service is as follows.
1. Registered information such as name, address, contact information, payment method, etc., used services and purchased products, and their prices so that you can view and modify your own registered information and usage status Purpose of displaying information about
2. Purpose of using contact information such as name, address, email address, etc. to notify customers, send products, and contact us as necessary
3.Purpose of using information such as name, date of birth, address, telephone number, bank account number, credit card number, driver's license number, and delivery result of delivery-certified mail to verify identity
4. For billing the price of the product, the name and quantity of the product purchased, the type and period of service used, the number of times, the amount charged, the name, address, payment information such as bank account number and credit card number, etc. Purpose of using
5. In order to make it easy to enter data, the registered information will be displayed on the input screen, and will be transferred to other services (including those provided by partner companies) based on the customer's instructions. Purpose
6. We refuse the use of customers who violate the terms of use of this service, such as delaying payment of payment or causing damage to a third party, or those who intend to use the service for unauthorized or unjustified purposes In order to do so, the purpose of using information for identifying the individual such as usage pattern, name and address
7. In order to respond to inquiries from customers, information necessary for providing services to customers, such as the content of inquiries and billing charges, customer service usage status, contact information, etc. Purpose of use
8. Purposes associated with the above purposes

Article 4 Management of personal information To maintain accurate and up-to-date personal information of customers and to prevent unauthorized access, loss, damage, falsification, leakage of personal information, etc. We will take necessary measures such as thorough employee education, implement safety measures, and strictly manage personal information.

Article 5 Disclosure of personal information
1. When the customer requests the disclosure of personal information, we will disclose it to the customer without delay. However, if any of the following applies due to disclosure, we may not disclose all or part of it, and if we decide not to disclose it, we will notify you without delay.

When there is a risk of harming the life, body, property or other rights and interests of the customer himself or a third party When there is a possibility that it will significantly hinder the proper implementation of our business, or when it is against any other law
2. Notwithstanding the provisions of the preceding paragraph, in principle, we will not disclose information other than personal information such as history information and characteristic information.

Article 6 Provision of personal information to third parties
1. Personal information received from customers will be properly managed and will not be provided to a third party without the prior consent of the customer, except in the following cases. However, this does not apply when permitted by the Personal Information Protection Law and other laws.

When required by law When it is necessary to protect the life, body or property of a person, and when it is difficult to obtain the consent of the person It is especially necessary to improve public health or promote the healthy development of children , If it is difficult to obtain the consent of the person, it is necessary for the national institution or local government or the person entrusted with it to cooperate in carrying out the affairs prescribed by law, and obtain the consent of the person If there is a possibility that it will hinder the performance of the relevant business due to the above, if you have announced or announced the following matters in advance: Including provision to a third party for the purpose of use Items of data provided to a third party Method or method of providing personal information to a third party: Stop providing personal information to a third party at the request of the person.
2. Notwithstanding the provisions of the preceding paragraph, the following cases do not apply to third parties.

In the case where this service entrusts all or part of personal information within the range necessary to achieve the purpose of use When personal information is provided with business succession due to merger or other reasons Personal information is specified by a person In the case of joint use with the Company, to that effect and the items of personal information jointly used, the scope of the jointly used person, the purpose of use of the person and management of the personal information. When the name or name of the responsible person is notified to the person in advance or put in a state where the person can easily know it Article 7 Security Measures for Personal Information In this service, ensuring the accuracy and safety of personal information For this reason, we have taken all possible security measures.
We will always collect information regarding the protection of personal information and strive to take the latest security measures.

Article 8 Correction and deletion of personal information
1. If the customer's own personal information held by this service is incorrect, the customer can request correction or deletion of the personal information according to the procedure specified by this service.
2. If the service receives the request from the customer and determines that it is necessary to comply with the request, the service will correct or delete the personal information without delay and notify the customer.

Article 9 Suspension of use of personal information, etc. Suspension or erasure of personal information due to the fact that the personal information is handled by the customer beyond the scope of the purpose of use, or because it has been obtained illegally (hereinafter referred to as "use If you are requested to "stop etc."), we will conduct the necessary investigation without delay, and based on the result, we will stop using personal information and notify you of that. However, if there is a large cost to suspend the use of personal information, or if it is difficult to suspend the use of personal information, we will take measures to replace it.

Article 10 Compliance with laws and regulations and changes in privacy policy
1. In this service, we will comply with Japanese laws and other norms that apply to the personal information we hold.
2. The content of the privacy policy can be changed without notifying the user.
3. Unless otherwise specified by this service, the changed privacy policy will take effect when it is posted on this website.

Article 11 Personal Information Management Officer Limited Company Yamatane Yoshitaka Ina

Article 12 Inquiries For inquiries regarding the privacy policy of this service and the handling of personal information, please contact the following contact.
Postal code: 〒479-0822
Location: 7-56 Okujo, Tokoname City, Aichi Prefecture
Phone number: 0569-35-3233
Email address:

Wholesale business/partner

​Under construction

payment method

-Credit/debit card payment
-PAYPAL payment

-Offline payment, cash on delivery

​-Convenience store payment

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